FAQ- Buyers

We help you through your new-home purchase. Have a current home to sell? Under our current-home listing terms, we'll list it, and you won't pay us a commission. That's included.

And when you're ready to sell the new home down the road, we'll list that one without charging you a commission, too. We'll put that promise in writing. Other selling expenses are separate.

These two benefits are for clients who purchase a new-construction home with us.

No. Your new home can cost less than your current home. There's no requirement that you buy a more expensive home.

Both homes must be within our Southwest MLS service area. We also confirm that the builder recognizes our involvement and that compensation to our brokerage for your purchase is at least $10,000. We'll review those details and the timing of your move with you before agreeing to the arrangement.

Yes. Our included listing commission doesn't cover every expense of selling a home. Title and closing charges, recording fees, applicable taxes, inspections, repairs, warranties, seller concessions, and any buyer-agent compensation you agree to offer are separate. We'll help you understand the expected expenses.

No. You don't pay our team a commission to list the covered home. Compensation for an agent representing the buyer is separate, whether you're selling your current home or using your future listing guarantee. Any amount you agree to offer is negotiable.

You do. We'll explain your options and help you evaluate any requests that come with an offer. Any compensation you authorize will be documented in the applicable agreements.

For your current-home sale under this arrangement, we cover professional photography and transaction coordination as part of our regular listing expenses.

When you later sell your new home under the written guarantee, you pay those providers separately. You'll use the photographer and transaction coordination company our team uses at that time, and their charges will be disclosed before the listing begins.

Yes. If your current home sells first, here's how the listing commission is handled:

• At your current-home closing: Our brokerage receives $10,000 of the listing commission, plus applicable New Mexico gross receipts tax. If the listing commission is less than $10,000, our brokerage receives that smaller amount, plus applicable tax.
• The remaining balance: Any remaining listing commission is held by an escrow provider under separate written instructions until your qualifying new-construction purchase closes.
• At your new-home closing: The held balance is returned to you. From the commission our brokerage earns on your purchase, we provide an agreed closing credit to reimburse the amount received at your current-home closing, including applicable gross receipts tax.

Once your qualifying purchase closes, the result is that you pay our team no commission to list your current home.

The escrow provider, release instructions, purchase-closing credit, and tax accounting must be confirmed in writing before this arrangement is used. Other selling expenses remain separate.

If you don't already have a qualifying purchase under contract when your current home sells, you have 30 calendar days from that closing to enter a fully signed new-construction purchase contract with us. That's a deadline to get under contract - not to finish construction or close on your new home. An extension requires mutual written agreement.

You have 30 calendar days from the termination to enter another qualifying new-construction purchase contract with us, unless we mutually agree to a written extension. The same rule applies if a replacement contract terminates.

A builder's construction delay does not, by itself, end your current-home listing benefit while your qualifying purchase remains under contract.

If the applicable contract deadline expires without a qualifying purchase or a mutually agreed written extension, the listing commission remains payable for the completed sale. Any amounts already paid count toward that commission, and held funds are handled according to the signed instructions.

Yes. Your identified current home must be ready, professionally photographed, listed, and actively on the market with us within six months after your new-home purchase closes, unless we mutually agree to a written extension. Under this arrangement, you won't pay our team a commission to list it.

No. The six-month requirement is to have it ready and actively on the market with us. Your listing agreement sets the listing period and any renewals; there's no separate deadline requiring the home to sell.

No. When you purchase your new-construction home with us, you can receive the written future listing guarantee even if you don't own a home now.

It doesn't expire simply because you've owned the home for many years. When you're ready to sell, we'll honor it according to its written terms.

Yes. Under its written terms, we'll also honor it for your surviving spouse, family, family trust, or heirs who hold or receive the covered home. If you become incapacitated, a legally authorized representative can act on your behalf.

The commitment comes from Mike and Dawn Bigelow and the Bigelow Team. The separate written guarantee will identify who is responsible and how the commitment continues through the team's continuing licensed members. Realty One of New Mexico is not offering the guarantee.

Builders have their own requirements for recognizing a buyer's Realtor. Contact us first so we can check those requirements and explain how we can represent you before you get started.

Taking care of our clients extends beyond helping them buy a home. Including our listing service now and putting our future commitment in writing is part of how we've chosen to do business.